Our Mission

At Orange Coast Pneumatics (OCP), our mission is to protect and serve our customers, vendors, and employees. We are honored to hold the title of Elite SMC Distributor, allowing us to bring high-quality SMC products to our customers.

We are committed to:

• Providing value while maintaining reasonable pricing
• Maintaining reserves to navigate challenging times
• Leveraging over 75 years of leadership experience in pneumatic automation to serve our market and customers effectively
• Continuing this legacy of service for decades to come

SMC Business Continuity Plan
SMC, as a comprehensive manufacturer of automatic control equipment, ensures reliable product supply and contributes to sustainable growth and technological innovation. In emergencies—such as natural disasters, pandemics, or other disruptions—SMC can promptly supply products to meet customer needs anywhere in the world. OCP follows this approach, maintaining systems that allow us to resume operations quickly and ensure uninterrupted service.

Our Pedigree
OCP’s leadership team has over 75 years of combined experience serving the manufacturing community in Orange County, California. Our quality systems and procedures have a proven track record, allowing our customers to bring new products to market quickly and effectively. OCP is 100% employee-owned, and our team understands the importance of shipping products on time and correctly the first time, saving both OCP and our customers valuable time and money. Our team has served world-class customers such as Beckman Coulter, Alcon Labs, and CareFusion, Tesla, Apple, Meta, and we are proud to continue serving Southern California and beyond.

Why Choose OCP

• Elite SMC Distributor — guaranteed authentic products
• ISO 9001:2015 Certified
• Fast, reliable shipping — same-day, next-day, build-to-order, or direct from Japan
• Flexible, secure domestic and international payment options
• Decades of expertise serving world-class customers
• Commitment to customer satisfaction, accuracy, and long-term relationships

Ordering & Shipping Policy

We strive for fast, accurate fulfillment. Depending on inventory, shipping timelines are as follows:

• OCP in stock: Ships same day
• SMC in stock: Ships next business day
• Item not pre-assembled, but components in stock: Ships within 5 days
• No U.S. stock (ships from Japan): Ships in 7 working days

• International orders: add 5 days for handling.
• All parts showing zero stock: allow 4 to 6 weeks for delivery.

Additional Shipping Information:

• 99% of orders ship complete within 24 hours, Monday–Friday
• All orders available to ship today or ship tomorrow must be received by 3pm PST.
• “Stock Ship Today Air” orders placed before 10:00 a.m. PST usually ship the same day
• Orders placed on Friday–Sunday are scheduled to ship the following Monday
• UPS does not deliver to PO Boxes — a physical street address is required
• Orders with different shipping and billing addresses may require verification; ensure your shipping address matches your credit card to expedite
• Refused orders are charged for original shipping plus return costs
• Partial shipments may incur additional charges

Payment & Credit

Accepted Payment Methods (Domestic):

• VISA, MasterCard, American Express, Discover, and PayPal
• Net-30 terms available for Fortune 500 companies and publicly traded NYSE companies for orders over $1,000 (subject to credit approval)
• Net-30 orders require a corporate Purchase Order (emailed to sales@ocaire.com)

Wire Transfer Payments:

• All orders can be paid via wire transfer
• Some international orders must be paid via wire transfer (contact +1 714-312-5531)
• Instructions emailed within 72 hours; orders ship once funds are confirmed

International Payments:

• Accepts 8 payment methods, 15 languages, 30 currencies (including TRY, USD, EUR, JPY, and more)
• Orders placed by credit card internationally must include a shipping account (DHL, FedEx, UPS)
• An 8% surcharge applies to all international orders
• Customers are responsible for customs, duties, and import taxes

Payment Languages: English, Spanish (European), Spanish (Latin), French, Japanese, Dutch, Italian, Portuguese, Greek, Swedish, Simplified Chinese, Slovenian, Danish, Norwegian

Payment Currencies: ARS, AUD, BRL, GBP, BGN, CAD, CLP, DKK, EUR, HKD, INR, IDR, ILS, JPY, LTL, MYR, MXN, NZD, NOK, PHP, RON, RUB, SGD, ZAR, SEK, CHF, TRY, USD, UAH, AED

Privacy & Data Protection

Your privacy and security are essential to us:

• Transactions are secure; credit card details are never stored on our server
• OCP uses HTTPS and industry-standard security technology
• We do not sell or share your information with third parties, except trusted service providers needed to fulfill orders
• You may request access, correction, or deletion of your personal data
• You may opt out of marketing communications at any time

For full details, please review our Privacy Policy

Contact & Business Hours

• Phone: +1 714-312-5531
• Fax: +1 714-312-5532
• Hours: Monday – Friday (Order cutoff: 3pm PST)